Introduction

The enaenation of the outcome or impact of QMs can be internal or external.

Performance for patient satisfaction survey(IPD)

Patient Name – ___________________            Registration No. – _________________

Age – ____         Sex – M/F          Room No. – _________              DOA – ___________

Performance for patient satisfaction survey(OPD)

Patient name – _______________               Age – ________                Sex – _______

Registration No. – ____________               OPD No. – _____            Date – ________

Speciality visited – _________________________________        Room No. – _____

Any suggestion for improvement – _______________________________________

Was this your first visit to hospital? ______________________________________

Would you recommend this hospital to others? ____________________________

 Evaluation steps through statistical approach

1. Developing suitable criteria and standards for evolution.
2. Collecting baseline data before starting a program.
3. Collecting data related to criteria after review period
4. Comparison with baseline data.
5. Measuring the change and its extent.