1. Patients care-related criteria

a. Incidence of operative and postoperative deaths

b. Incident of wrong patients/wrong site/wrong surgery

c. Incidence of sampling error

d. Result of validation of report test by outside QA

e. Incident of medication error

f. Death due to negligence

g. Complication due to negligence eg. bed cores

h. Incidence of nosocomial infection

i. Caesarian rate

j. Maternal mortality rate

k. Perinatal mortality rate

l. Incidence of medico-legal cases

m. Complains received by patients

n. Instances of violation of patients right during these periods

o. Instances of a billing error

2. criteria related to workload

a. Beds occupancy rate

b. Beds turnover internal

c. Average length of stay

d. Average daily OPD attendance

e. Vol. of investigation

3. criteria related to propane of services

a. Response time of ambulance

b. Time taken for OPD consultation

c. Complain of delay on admission or discharge

d. Response time of doctor on an emergency call

4. criteria related to propane of support services

a. Incidence of food-related complain

b. Complains of patients related to liner

5.criteria related to facility maintenance

a. Collapse of building

b. Instances of lift getting stuck and power failure

c. Time taken for power break up to switch on

6. criteria related to equipment management

a. Instances of breakdown

b. Instances of death due to equipment failure

7. criteria related to safety management

a. Instances of accidents of patients/ staff/ visitors due to slip/fall

b. Instances of near-miss event/adverse events/ sentinel event

8. criteria related to HR department

a. Employees turnover rate

b. Employees grienenes rate

c. Incidence of absenteeism

9. Criteria related to legal compliance

a. Instances of non-compliance of rules 4regulations

10. criteria related to financial performance

a. Daily revenue collection

b. Profit and loss statement

c. Rate of return

d. Ratio analysis

e. Cost per in patient